Privacy Policy

Last updated: July 2026

West Virginia Pest Control ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our pest control services, or communicate with us. By using our services or accessing our website, you agree to the practices described in this policy.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information: When you request a quote, schedule a service, or contact us, we may collect your name, mailing address, email address, telephone number, and payment information. If you enroll in our recurring service plans, we may also collect billing details and service history preferences.

Property Information: To provide effective pest control services, we collect information about your property, including address, square footage, type of structure, and specific pest-related concerns or infestation details you report.

Automatically Collected Information: When you visit our website, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us understand how visitors interact with our site and improve user experience.

Communications: We retain records of your correspondence with us, including emails, phone call logs, text messages, and customer service inquiries, to ensure quality service and address any ongoing concerns.

How We Use Your Information

We use the information we collect for legitimate business purposes, including:

To provide, maintain, and improve our pest control services, including scheduling appointments, performing treatments, and delivering follow-up care as needed. We use your contact information to send service reminders, appointment confirmations, and treatment reports.

To process payments and manage your account, including billing, subscription renewals, and payment processing for one-time and recurring services.

To communicate with you about your service requests, respond to inquiries, and provide customer support. We may also send you important notices regarding changes to our terms, conditions, or policies.

To enhance our website functionality, analyze usage trends, and develop new products and services that better serve our customers throughout West Virginia.

To comply with applicable legal obligations, enforce our agreements, and protect our rights, property, and safety, as well as those of our customers and employees.

With your explicit consent, we may send promotional communications about special offers, seasonal pest alerts, or new services. You may opt out of marketing communications at any time by following the unsubscribe instructions included in each message or contacting us directly.

Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing or any other purposes. This is a firm commitment we make to every customer who trusts us with their information.

We may share your information only in the following limited circumstances:

Service Providers: We engage trusted third-party vendors to perform functions essential to our operations, such as payment processing, data analytics, email delivery, and customer relationship management. These providers have access to personal information only as necessary to perform their services and are contractually obligated to maintain its confidentiality and security.

Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, such as in response to a court order, subpoena, or government request, or when we believe disclosure is necessary to protect our rights, investigate potential violations, or enforce our service agreements.

Business Transfers: In the event of a merger, acquisition, sale of assets, or other business reorganization, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records, including treatment history and billing information, are typically retained for seven years to comply with industry regulations, warranty obligations, and potential legal claims. When your information is no longer needed, we securely delete or anonymize it in accordance with our data destruction procedures.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small text files stored on your device that help us recognize returning visitors and remember your preferences.

We use essential cookies necessary for website operation, functional cookies that enable enhanced features, and analytics cookies that help us measure and improve site performance. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may limit your ability to use certain features of our website.

We do not use cookies to collect personally identifiable information without your knowledge, and we do not track your online activities across third-party websites over time for targeted advertising purposes.

Third-Party Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by West Virginia Pest Control. This Privacy Policy does not apply to information collected by these external platforms. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of these external services, including social media platforms, review sites, or payment processors that may be integrated with our website.

We utilize reputable third-party service providers for website hosting, data storage, and analytics. These providers maintain their own security measures and privacy policies, and we select partners who demonstrate commitment to data protection standards comparable to our own.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

West Virginia Pest Control
Phone: (888) 239-7622
Service Area: Statewide West Virginia

You may contact us to access, correct, update, or request deletion of your personal information, to object to or restrict certain processing activities, or to withdraw consent where processing is based on consent. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly for the latest information about our privacy practices. Your continued use of our services following any modifications constitutes acceptance of the updated policy.